Install or Re-install on operating system on one computer (OS discs are required and will not be supplied)
Ensure that all necessary drivers have been installed
Make sure system is up to date
Verify the system is functioning properly
NOTE: HelloTech cannot provide operating system software but only use the software provided by you.
Frequently asked questions
How long does an average remote session last?
An average remote session can last from 20 to 40 minutes. It also depends upon the type of problems the device is facing.
What time can i contact you for services?
In order to contact us regarding our assistance or query, dial us at +1-888-776-0117. Our remote team chat support is available 24/7, 365 days a year. In response to Covid-19, we have adopted our support business hours to customers’ satisfaction.
How can i know if geek squad plus tech support is available in my area?
Since we are providing remote tech support, we are available at your service across the US mainland, Canada, UK, Australia and across Europe and Asia.
Can the tech support team get back into my pc after the remote session?
No. Once logged out, the tech support personnel cannot get into your system again. For another complaint or request service, you will have to call the support team to start another remote session which can again only be logged in with your permit.
